job description
Join Zi Lian (Malaysia) Sdn Bhd as a Field Service Engineer in the vibrant heart of Bali, where technical expertise meets career growth in both service delivery and sales development. This role offers a unique opportunity to work with cutting-edge engineering solutions while expanding your professional horizons in a dynamic, customer-focused environment.
As a Field Service Engineer, you will be the face of our company, providing on-site technical support, troubleshooting, and maintenance to ensure seamless operations for our clients. Beyond technical excellence, this position opens doors to sales and business development, allowing you to leverage your engineering background to drive revenue growth and client satisfaction.
Based in Baliâs most sought-after locationsâCanggu, Ubud, Denpasar, or surrounding areasâyouâll enjoy a work-life balance like no other, combining professional challenges with the islandâs unparalleled lifestyle.
Responsibility
- Perform on-site installation, maintenance, and repair of engineering equipment and systems.
- Diagnose technical issues and provide effective solutions to minimize downtime.
- Collaborate with cross-functional teams to ensure project deliverables meet client expectations.
- Conduct regular site inspections and preventive maintenance to optimize system performance.
- Prepare detailed service reports, documentation, and client feedback for continuous improvement.
- Assist in training clients and internal teams on equipment operation and best practices.
- Identify upsell and cross-sell opportunities during service visits to contribute to sales growth.
- Stay updated with industry trends, new technologies, and company product offerings.
Qualifications
- Bachelorâs degree in Mechanical, Electrical, or Industrial Engineering or a related field.
- Minimum 2-3 years of experience in field service, technical support, or a similar role.
- Strong problem-solving skills with a hands-on approach to troubleshooting.
- Excellent communication and interpersonal skills to interact with clients and teams.
- Ability to work independently with minimal supervision in a fast-paced environment.
- Willingness to travel within Bali and occasionally to other regions as required.
- Familiarity with CRM or service management software is a plus.
- Proven track record in customer service and client relationship management.