job description
Join ZI LIAN (SINGAPORE) PTE LTD, a leading engineering firm, as a Field Service Engineer and take your career to the next level. This is a unique opportunity for Singaporean citizens or Permanent Residents (PRs) to work on cutting-edge projects, develop specialized expertise, and contribute to innovative solutions in a dynamic and fast-paced environment.
As a Field Service Engineer, you will play a pivotal role in ensuring the seamless operation of our clients’ systems by providing on-site technical support, troubleshooting, and maintenance. You will collaborate with cross-functional teams to deliver high-quality service, enhance customer satisfaction, and drive operational excellence. This role offers a blend of technical challenges, hands-on problem-solving, and the chance to work with diverse industries and technologies.
If you are a motivated and detail-oriented professional with a passion for engineering and a commitment to delivering exceptional service, we invite you to apply and become part of our growing team.
Responsibility
- Perform on-site installation, maintenance, and repair of engineering systems and equipment to ensure optimal performance and minimal downtime.
- Diagnose technical issues, conduct root cause analysis, and implement effective solutions in a timely manner.
- Provide comprehensive technical support and training to clients, ensuring they understand system operations and best practices.
- Collaborate with internal teams, including sales, design, and project management, to deliver integrated solutions tailored to client needs.
- Prepare detailed service reports, documentation, and recommendations for improvements or upgrades.
- Maintain inventory of spare parts and tools, ensuring readiness for field assignments and emergency responses.
- Stay updated with the latest industry trends, technologies, and safety standards to enhance service delivery.
- Adhere to company policies, safety protocols, and quality assurance standards in all field operations.
Qualifications
- Diploma or Degree in Mechanical, Electrical, Electronics Engineering, or a related field.
- Minimum 2-3 years of experience in field service, technical support, or a similar role within the engineering sector.
- Strong problem-solving skills with the ability to troubleshoot complex technical issues independently.
- Proven experience in reading and interpreting technical drawings, schematics, and manuals.
- Excellent communication and interpersonal skills to interact effectively with clients and team members.
- Willingness to travel to client sites as required, with flexibility to work outside standard hours when necessary.
- Singaporean citizenship or Permanent Residency (PR) status is mandatory for this role.
- Certifications in relevant technical areas (e.g., safety, equipment handling) will be an added advantage.