job description
Join Modern International as a Field Service Engineer in the heart of Bali! We are seeking a skilled and customer-focused professional to deliver exceptional on-site technical support, ensuring seamless operation of printing systems and machinery for our valued clients across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this dynamic role, you will play a pivotal part in installing, configuring, and troubleshooting advanced printing equipment and related software. Your expertise will directly enhance client productivity while reinforcing our reputation as a leader in technical service excellence. If you thrive in a hands-on environment, enjoy solving complex technical challenges, and take pride in delivering top-tier service, this opportunity is for you.
Modern International offers a competitive salary, professional growth opportunities, and the chance to work in one of the world’s most vibrant and inspiring locations. Apply today to take the next step in your engineering career!
Responsibility
- Perform on-site installation, configuration, and calibration of industrial printers, copiers, and related machinery.
- Install and troubleshoot printer drivers, software, and network connectivity on client computers and systems.
- Diagnose and resolve hardware and software issues for printing equipment, ensuring minimal downtime.
- Conduct routine maintenance and preventive checks to optimize equipment performance and longevity.
- Provide clear, professional training to end-users on equipment operation and basic troubleshooting.
- Maintain accurate service logs, reports, and documentation for all field visits and repairs.
- Collaborate with the technical team to escalate complex issues and implement solutions efficiently.
- Ensure compliance with safety protocols and company standards during all service activities.
Qualifications
- Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
- Proven experience (2+ years) as a Field Service Engineer, Technical Support Engineer, or similar role, preferably in printing or office equipment.
- Strong knowledge of printer hardware, drivers, networking (TCP/IP, Wi-Fi), and Windows/macOS environments.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues independently.
- Superb communication and interpersonal skills to interact professionally with clients and team members.
- Valid driver’s license and willingness to travel frequently within Bali’s designated areas.
- Certifications in IT support (CompTIA A+), printer maintenance, or related fields are a plus.
- Fluency in English and Bahasa Indonesia is required.