job description
Join PT Easyrent Bali Mobilindo, a leading provider of premium transportation and hospitality services in Bali, as a Field Coordinator. In this dynamic role, you will oversee daily operations, ensuring seamless service delivery in tourism, hospitality, and transport sectors. Your leadership will drive efficiency, customer satisfaction, and team performance across Bali’s most vibrant destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta.
This is a unique opportunity for a results-driven professional with a passion for hospitality and tourism to contribute to a growing company in one of the world’s most sought-after travel destinations. If you thrive in fast-paced environments, excel in team leadership, and have a flair for problem-solving, we want to hear from you!
Responsibility
- Coordinate and supervise daily field operations, ensuring adherence to company standards and client expectations.
- Lead and mentor a team of staff to deliver exceptional service in hospitality, tourism, and transport sectors.
- Liaise with clients, vendors, and internal teams to resolve operational challenges and optimize service delivery.
- Monitor performance metrics, analyze data, and implement improvements to enhance efficiency and customer satisfaction.
- Develop and enforce standard operating procedures (SOPs) for field operations, including safety and compliance protocols.
- Manage logistics, including vehicle fleets, schedules, and resource allocation to meet demand.
- Handle customer inquiries, complaints, and escalations with professionalism and a solutions-oriented approach.
- Collaborate with marketing and sales teams to identify opportunities for service expansion and client retention.
Qualifications
- Minimum 1 year of experience in a leadership or supervisory role, preferably in hospitality, tourism, or transport.
- Fluent in English (both spoken and written); proficiency in Indonesian is a plus.
- Proven ability to manage teams, delegate tasks, and drive performance in a fast-paced environment.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills to build relationships with clients and team members.
- Familiarity with Bali’s tourism industry, local regulations, and cultural nuances is advantageous.
- Proficiency in MS Office, Google Workspace, and operational management tools.
- Willingness to work flexible hours, including weekends and holidays, as required by operational needs.