job description
Join BCA Finance as a Field Account Consultant in Jambi and play a pivotal role in managing customer relationships and ensuring timely collections. This position offers a dynamic work environment where you will engage directly with clients, providing financial solutions and maintaining strong customer satisfaction.
As a Field Account Consultant, you will be responsible for monitoring, analyzing, and following up on customer accounts through phone calls and in-person visits. Your efforts will contribute to the financial health of our clients while upholding the high standards of BCA Finance.
This role is ideal for individuals with strong communication skills, a customer-centric approach, and a passion for financial services. If you are proactive, detail-oriented, and thrive in a fast-paced environment, we invite you to apply and grow your career with us.
Responsibility
- Conduct regular follow-ups with customers via phone calls and field visits to ensure timely payments.
- Analyze customer accounts to identify potential risks and recommend appropriate solutions.
- Maintain accurate records of customer interactions and payment histories.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with internal teams to develop strategies for improving collection efficiency.
- Monitor and report on account statuses to management, highlighting any concerns or trends.
- Educate customers on financial products and services offered by BCA Finance.
- Ensure compliance with company policies and regulatory requirements in all customer interactions.
Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 1-2 years of experience in customer service, collections, or financial services.
- Strong communication and negotiation skills, with the ability to build rapport with customers.
- Proficient in using CRM software and Microsoft Office tools.
- Ability to work independently and manage multiple tasks efficiently.
- Willingness to travel within the assigned region for field visits.
- High level of integrity and professionalism in handling sensitive customer information.
- Familiarity with financial regulations and compliance standards is a plus.