job description
Join AlwaysHired as an F&B Supervisor in our thriving coffee chain across Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your opportunity to lead a dynamic team in delivering exceptional coffee experiences while fostering a culture of hospitality, efficiency, and innovation.
As a key player in our premium coffeehouse operations, you’ll oversee daily F&B service standards, ensure seamless workflows, and drive customer satisfaction in a fast-paced, high-energy environment. Your leadership will shape the guest experience, from the first sip of artisanal coffee to the last bite of our signature pastries.
We’re looking for a passionate, detail-oriented professional with a flair for team management and a deep appreciation for specialty coffee. If you thrive in collaborative settings and are eager to grow within a globally inspired brand, this role is tailored for you.
Responsibility
- Supervise and coordinate daily F&B operations, ensuring adherence to brand standards and service excellence.
- Lead, train, and motivate a team of baristas and service staff to deliver consistent, high-quality customer experiences.
- Monitor inventory levels, place orders, and manage stock to minimize waste and optimize cost efficiency.
- Maintain compliance with food safety, hygiene, and workplace health regulations.
- Resolve customer inquiries or complaints promptly and professionally, escalating issues as needed.
- Collaborate with the management team to implement promotional campaigns, seasonal menus, and operational improvements.
- Conduct regular staff performance evaluations and provide constructive feedback.
- Ensure the coffeehouse environment is clean, organized, and aligned with brand aesthetics.
Qualifications
- Minimum 2 years of experience in a supervisory role within F&B, preferably in a coffee chain or specialty café.
- Strong knowledge of coffee brewing techniques, equipment, and quality control.
- Proven leadership skills with the ability to inspire and manage a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Ability to work flexible hours, including weekends and public holidays.
- Certification in food safety or barista training is highly advantageous.
- Customer-centric mindset with a passion for delivering memorable experiences.
- Basic computer literacy for inventory management and reporting.