job description
Join AlwaysHired as an F&B Shift Leader in our thriving coffee chain across Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your chance to lead a dynamic team in delivering exceptional coffee experiences while fostering a culture of hospitality, efficiency, and passion for quality.
As a Shift Leader, you’ll play a pivotal role in ensuring smooth daily operations, maintaining high service standards, and driving customer satisfaction in a fast-paced, premium café environment. Whether you’re overseeing barista workflows, resolving customer inquiries, or optimizing inventory, your leadership will directly impact our brand’s reputation and success.
We offer a competitive salary, career growth opportunities, and the chance to work in Bali’s most sought-after tourist and expat hubs. If you’re a motivated professional with a flair for coffee, team management, and operational excellence, we’d love to hear from you!
Responsibility
- Lead and supervise a team of baristas and F&B staff during assigned shifts, ensuring adherence to service standards and brand guidelines.
- Oversee daily café operations, including opening/closing procedures, cash handling, and POS system management.
- Monitor inventory levels, place orders, and coordinate with suppliers to maintain optimal stock of coffee beans, syrups, and other essentials.
- Resolve customer complaints or issues promptly, ensuring a positive and memorable experience for every guest.
- Train, mentor, and motivate staff to uphold quality, efficiency, and a welcoming atmosphere.
- Ensure compliance with food safety, hygiene, and workplace health regulations.
- Assist in developing and implementing promotional strategies to boost sales and customer engagement.
- Prepare shift reports, track performance metrics, and provide feedback to management for continuous improvement.
Qualifications
- Minimum 2 years of experience in a supervisory or leadership role within the F&B industry, preferably in a coffee shop or café setting.
- Proven ability to manage teams, delegate tasks, and maintain high productivity in a fast-paced environment.
- Strong knowledge of coffee preparation techniques, equipment, and specialty beverages.
- Excellent communication and interpersonal skills to engage with customers, staff, and management.
- Familiarity with POS systems, inventory management, and basic financial reporting.
- Certification in food safety and hygiene (e.g., HACCP) is a plus.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Passion for coffee culture and a commitment to delivering exceptional service.