job description
Join the prestigious Shangri-La Group as an F&B Service Crew and become part of a world-class hospitality team in the heart of Bali’s most vibrant locations. This is your opportunity to deliver exceptional service in luxury banquet halls, stylish bars, and all-day dining venues while working in some of Bali’s most sought-after destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a key member of our F&B team, you’ll play a crucial role in creating unforgettable guest experiences. Whether you’re setting up for a high-profile banquet, crafting signature cocktails at our bar, or ensuring seamless service in our all-day dining outlets, your passion for hospitality will shine. You’ll work alongside a diverse, international team in a fast-paced, dynamic environment where attention to detail and a warm, professional demeanor are essential.
Bali’s thriving tourism industry offers a unique blend of cultural richness and modern luxury, making it the perfect place to grow your career in hospitality. The Shangri-La Group is committed to your professional development, offering training, career advancement opportunities, and a supportive work culture. If you thrive in a team-oriented environment and take pride in delivering excellence, we’d love to have you on board.
This role is ideal for individuals with a passion for service, a strong work ethic, and a desire to work in Bali’s most iconic hospitality settings. Apply now and take the next step in your F&B career with a globally recognized brand!
Responsibility
- Deliver exceptional guest service in banquet, bar, and all-day dining settings, ensuring a seamless and memorable experience for every guest.
- Set up, maintain, and break down banquet and event spaces according to Shangri-La’s high standards of presentation and efficiency.
- Assist in the preparation and service of food and beverages, including taking orders, serving meals, and ensuring timely delivery.
- Operate bar equipment, prepare beverages, and maintain inventory of bar supplies while adhering to safety and hygiene protocols.
- Collaborate with kitchen and service teams to coordinate meal service, ensuring smooth communication and workflow during peak hours.
- Handle guest inquiries, feedback, and special requests with professionalism and a solution-oriented approach.
- Maintain cleanliness and organization of service areas, including dining spaces, bars, and back-of-house stations.
- Adhere to Shangri-La’s service standards, brand values, and operational procedures at all times.
Qualifications
- Minimum of 1 year of experience in F&B service, preferably in banquet, bar, or all-day dining within a luxury hospitality environment.
- Strong communication skills in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Ability to work in a fast-paced, high-pressure environment while maintaining a positive and professional attitude.
- Basic knowledge of food and beverage service techniques, including order-taking, tray service, and bar operations.
- Familiarity with POS systems and cash handling procedures is an advantage.
- Flexibility to work in shifts, including evenings, weekends, and public holidays as required by the role.
- Strong teamwork and interpersonal skills, with a genuine passion for delivering outstanding guest experiences.
- Certification in food safety or hospitality training (e.g., ServSafe, WSET) is a bonus but not mandatory.