job description
Join Bacha Coffee, a globally recognized name in premium coffee, and become part of our dynamic team in Bali! As an F&B Retail Supervisor, you will play a pivotal role in delivering exceptional customer experiences while leading a passionate team in our fast-paced, high-end coffee retail environment.
This is your opportunity to grow with an international brand, contribute to our success story, and develop your career in the vibrant hospitality and tourism industry of Bali. We offer a competitive salary, professional development, and the chance to work in some of the most sought-after locations in Indonesia.
If you are a motivated leader with a passion for coffee, customer service, and team development, we want to hear from you!
Responsibility
- Lead and supervise daily operations of the retail outlet, ensuring smooth service and adherence to Bacha Coffee’s high standards.
- Train, mentor, and motivate staff to deliver exceptional customer service and uphold brand values.
- Monitor inventory levels, place orders, and manage stock to ensure product availability and minimize waste.
- Handle customer inquiries, complaints, and feedback professionally, resolving issues to maintain satisfaction.
- Ensure compliance with health, safety, and hygiene standards in alignment with local regulations and company policies.
- Assist in developing and implementing promotional strategies to drive sales and enhance customer engagement.
- Prepare and submit daily, weekly, and monthly reports on sales, expenses, and operational performance.
- Collaborate with the management team to achieve business targets and improve operational efficiency.
Qualifications
- Minimum 2-3 years of experience in a supervisory or managerial role within the F&B or retail industry, preferably in a coffee shop or specialty beverage environment.
- Strong leadership and team management skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proven ability to handle customer service challenges and maintain a positive, professional demeanor under pressure.
- Basic knowledge of inventory management, POS systems, and financial reporting.
- Passion for coffee and a willingness to learn about Bacha Coffee’s products, brewing methods, and brand ethos.
- Flexibility to work in shifts, including weekends and public holidays, as required by business needs.
- Diploma or degree in Hospitality, Business Management, or a related field is advantageous.