job description
Join FKS Group, a leading hospitality and F&B management company in Indonesia, as our F&B Operations Supervisor in stunning Bali! This is an exciting opportunity to oversee daily operations across our diverse F&B outlets, including cafés, lounges, kiosks, and banquet facilities, ensuring exceptional service and operational excellence in some of Bali’s most vibrant locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As the F&B Operations Supervisor, you will play a pivotal role in driving customer satisfaction, maintaining high service standards, and optimizing operational efficiency. You’ll collaborate with cross-functional teams to deliver seamless guest experiences while managing staff, inventory, and compliance with company policies. If you’re a dynamic leader with a passion for hospitality and a knack for problem-solving, this role offers the perfect blend of challenge and reward in one of the world’s most sought-after destinations.
Bali’s thriving tourism industry and FKS Group’s commitment to innovation create an ideal environment for professional growth. Whether you’re managing a bustling café in Canggu or a high-end lounge in Nusa Dua, you’ll be at the heart of Bali’s vibrant F&B scene, contributing to unforgettable guest experiences while advancing your career in hospitality.
Responsibility
- Lead and supervise daily operations across multiple F&B outlets (cafés, lounges, kiosks, and banquet facilities) to ensure smooth and efficient service delivery.
- Monitor and maintain high standards of service, cleanliness, and hygiene in compliance with company policies and local regulations.
- Manage and train F&B staff, including scheduling, performance evaluations, and professional development to foster a motivated and high-performing team.
- Oversee inventory management, including stock control, ordering, and waste reduction, to optimize costs and minimize losses.
- Collaborate with kitchen, front-of-house, and management teams to coordinate events, promotions, and special requests, ensuring seamless execution.
- Handle guest feedback and resolve operational issues promptly to enhance customer satisfaction and loyalty.
- Ensure compliance with health, safety, and licensing requirements, conducting regular audits and implementing corrective actions as needed.
- Analyze operational data, such as sales reports and customer feedback, to identify trends and opportunities for improvement.
Qualifications
- Minimum 3 years of experience in F&B operations, with at least 1 year in a supervisory or leadership role.
- Proven track record in managing multiple F&B outlets, including cafés, lounges, or banquet facilities.
- Strong understanding of hospitality standards, including service excellence, hygiene, and safety protocols.
- Excellent leadership and team management skills, with the ability to motivate and develop staff.
- Proficiency in inventory management, cost control, and budgeting to drive operational efficiency.
- Exceptional problem-solving and decision-making abilities, with a customer-centric approach to service.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.