job description
Join Bumi Aki Group, a premier name in luxury hospitality, as we expand our team across our stunning Bali properties, including Bumi Aki Heritage Puncak and other exclusive locations. We are seeking a passionate and customer-focused F&B Hostess to deliver exceptional dining experiences in our world-class restaurants and lounges.
As the first point of contact for guests, you will embody warmth, professionalism, and attention to detail, ensuring every visitor feels welcomed and valued. This role offers the chance to work in a dynamic, multicultural environment while contributing to Bali’s thriving hospitality scene.
If you thrive in fast-paced settings, love engaging with people, and take pride in creating memorable moments, we invite you to apply. Competitive compensation, career growth opportunities, and the chance to be part of a respected brand await you.
Responsibility
- Greet and seat guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage reservations, walk-ins, and waiting lists efficiently using POS or reservation systems.
- Coordinate with F&B and kitchen teams to ensure smooth service flow and timely table turnover.
- Provide accurate information about menu offerings, promotions, and special events to guests.
- Handle guest inquiries, complaints, and special requests with diplomacy and prompt resolution.
- Maintain a clean, organized, and visually appealing reception and dining area.
- Assist in training new staff on service standards and guest interaction protocols.
- Uphold hygiene, safety, and company policies at all times.
Qualifications
- Minimum 1 year of experience as a Hostess, Receptionist, or in a customer-facing role within hospitality (preferably in fine dining or luxury resorts).
- Fluent in English; proficiency in Indonesian (Bahasa) is a strong plus.
- Exceptional interpersonal and communication skills with a natural ability to engage guests.
- Strong organizational skills and the ability to multitask in a high-volume environment.
- Impeccable grooming and a professional appearance aligned with brand standards.
- Basic knowledge of POS systems and reservation software (e.g., OpenTable, SevenRooms).
- Flexibility to work shifts, including evenings, weekends, and public holidays.
- Passion for service excellence and a guest-first mindset.