job description
Join Oriental Coffee International as a Customer Service Crew and be part of a dynamic team delivering exceptional café experiences in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you’ll engage with a diverse clientele, ensuring every guest leaves with a memorable impression of our premium coffee and service. Whether you’re a seasoned hospitality professional or a passionate coffee enthusiast, this is your chance to grow in a fast-paced, customer-centric environment.
We offer competitive compensation, training in specialty coffee, and the opportunity to work in some of Bali’s most sought-after destinations. If you thrive in a collaborative setting and take pride in delivering outstanding service, we’d love to hear from you!
Responsibility
- Provide warm, professional, and efficient service to all customers, ensuring a positive dining experience.
- Take and process orders accurately, including specialty coffee and food items.
- Maintain a clean, organized, and visually appealing café environment.
- Assist in preparing and presenting high-quality beverages and meals according to brand standards.
- Handle cash transactions and operate POS systems with precision.
- Address customer inquiries and resolve complaints promptly and courteously.
- Collaborate with team members to ensure smooth operations during peak hours.
- Upsell menu items and promote seasonal specials to enhance customer satisfaction and sales.
Qualifications
- Minimum 1 year of experience in customer service, hospitality, or F&B (fresh graduates with a passion for service are encouraged to apply).
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Friendly, outgoing, and able to work in a fast-paced environment.
- Basic knowledge of coffee preparation and barista skills is advantageous.
- Ability to work flexible hours, including weekends and public holidays.
- Strong attention to detail and a commitment to maintaining high service standards.
- Team player with a proactive and can-do attitude.
- Physically fit to stand for extended periods and lift moderate weights (e.g., coffee beans, supplies).