job description
Join Resorts World Sentosa as an F&B Guest Experience Specialist and become the face of world-class hospitality in one of Bali’s most prestigious resort destinations. In this dynamic role, you will create unforgettable first impressions by warmly welcoming guests, guiding them to their tables, and ensuring their journey begins with exceptional service and a seamless, inviting atmosphere.
As a key member of our Food & Beverage team, you will play a pivotal role in elevating guest satisfaction through personalized interactions, attentive service, and a deep understanding of luxury hospitality standards. This is your opportunity to contribute to an award-winning resort while growing your career in a vibrant, multicultural environment.
If you are passionate about delivering outstanding guest experiences and thrive in a fast-paced, high-energy setting, we invite you to apply and be part of a team that redefines excellence in hospitality.
Responsibility
- Greet and welcome guests with a warm, professional demeanor at the restaurant entrance, ensuring a positive first impression.
- Escort guests to their tables, assist with seating arrangements, and provide personalized recommendations based on their preferences.
- Manage reservations, coordinate table assignments, and maintain accurate guest records to optimize seating efficiency.
- Collaborate with the F&B team to ensure seamless service transitions, from arrival to departure, for all guests.
- Address guest inquiries, special requests, and concerns promptly and courteously, escalating issues when necessary.
- Uphold the resort’s service standards, including dress code, grooming, and professional conduct at all times.
- Monitor guest flow and anticipate needs to minimize wait times and enhance overall dining experiences.
- Participate in pre-service briefings and team meetings to stay informed about daily operations, promotions, and guest profiles.
Qualifications
- Minimum 1-2 years of experience in a guest-facing role within the hospitality, F&B, or luxury service industry.
- Exceptional interpersonal and communication skills with fluency in English; additional languages are a plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Passion for delivering high-quality service and creating memorable guest experiences.
- Professional appearance and demeanor, with a keen eye for detail.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Familiarity with reservation systems (e.g., OpenTable, Micros) is advantageous.
- Diploma or certification in Hospitality Management or a related field is preferred.