job description
Join Adecco as an Export Customer Service Executive in the heart of Bali, where you’ll play a pivotal role in managing regional export and import operations across dynamic Asian markets. This 1-year contract position offers a unique opportunity to leverage your expertise in Incoterms, shipping documentation, and SAP order processing while coordinating seamlessly with global clients and internal teams.
Based in Bali’s vibrant business hubs—whether in Canggu, Ubud, Denpasar, or other key locations—you’ll ensure smooth, compliant, and efficient trade operations. Your ability to navigate complex logistics, resolve customer inquiries, and maintain meticulous documentation will drive operational excellence. With a competitive salary of $4,000–$4,500/month plus a 1-month completion bonus, this role is perfect for detail-oriented professionals seeking a high-impact position in manufacturing, transport, and logistics.
Why apply? Bali’s thriving business ecosystem, combined with Adecco’s global reach, provides an unparalleled platform to grow your career in international trade while enjoying the island’s work-life balance.
Responsibility
- Manage end-to-end export/import orders for clients across Asia, ensuring compliance with international trade regulations and Incoterms.
- Prepare and verify shipping documentation, including bills of lading, commercial invoices, and packing lists, with 100% accuracy.
- Process orders in SAP ERP systems, maintaining real-time updates and resolving discrepancies promptly.
- Serve as the primary point of contact for customer coordination, addressing inquiries, resolving issues, and providing proactive updates on shipment status.
- Collaborate with freight forwarders, customs brokers, and internal teams to ensure timely and cost-effective delivery of goods.
- Monitor and report on logistics performance metrics, identifying bottlenecks and recommending process improvements.
- Stay updated on trade compliance requirements, including tariffs, sanctions, and export controls, and advise stakeholders accordingly.
- Maintain organized records of all transactions, communications, and documentation for audit and reference purposes.
Qualifications
- Minimum 2–3 years of experience in export/import customer service, logistics, or supply chain management, preferably in a multinational environment.
- In-depth knowledge of Incoterms 2020 and international shipping practices (air, sea, and land).
- Proficiency in SAP ERP or similar order management systems; hands-on experience is a plus.
- Strong command of English (written and verbal) with excellent communication and negotiation skills.
- Detail-oriented with exceptional organizational skills to manage multiple orders and deadlines simultaneously.
- Familiarity with customs regulations, HS codes, and trade compliance in Asian markets.
- Ability to work independently in a fast-paced environment while collaborating with cross-functional teams.
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is preferred.