job description
Join Marina Bay Sands in Bali as an Executive in Ticketing Operations, where youâll play a key role in delivering world-class guest experiences for our premium ticketed attractions. This position is at the heart of our commitment to seamless service, operational excellence, and unforgettable moments for every visitor.
As part of our dynamic Ticketing Services team, you will oversee the end-to-end ticketing process, from system management to guest interactions, ensuring efficiency, accuracy, and a luxury-standard experience. Your expertise will contribute to revenue optimization, guest satisfaction, and smooth operations across our high-demand attractions.
If you thrive in a fast-paced, customer-centric environment and have a passion for hospitality and operational precision, this is your opportunity to grow with a globally recognized brand in one of the worldâs most vibrant destinations.
Responsibility
- Manage and oversee daily ticketing operations, including sales, issuance, and validation for all attractions.
- Ensure 100% accuracy in ticketing transactions, inventory tracking, and financial reconciliation.
- Collaborate with cross-functional teams (Marketing, IT, Guest Services) to optimize ticketing workflows and promotions.
- Train, mentor, and supervise ticketing staff to maintain service excellence and operational efficiency.
- Monitor and analyze ticketing performance metrics (sales trends, peak hours, guest feedback) to drive improvements.
- Resolve guest inquiries and escalations with professionalism, ensuring a positive resolution every time.
- Implement and maintain ticketing system updates, troubleshooting technical issues as needed.
- Uphold compliance with company policies, security protocols, and industry regulations.
Qualifications
- Bachelorâs degree in Hospitality, Business Administration, or a related field.
- Minimum 3 years of experience in ticketing operations, guest services, or a similar role in hospitality/entertainment.
- Proven track record in team leadership and operational management.
- Strong proficiency in ticketing software (e.g., Ticketmaster, Alchemy, or proprietary systems) and Microsoft Office Suite.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Ability to work flexible hours, including weekends and holidays, in a high-volume environment.
- Detail-oriented with strong problem-solving skills and a guest-first mindset.
- Knowledge of revenue management and basic financial reporting is advantageous.