job description
Join Kaplan, a global leader in education and professional development, as an Executive/Senior Executive, Sales Support. This is a unique opportunity to be part of a dynamic team in Bali, supporting our sales operations and ensuring seamless customer experiences. If you are proactive, detail-oriented, and passionate about driving sales excellence, we want you on our team!
In this role, you will play a pivotal part in supporting our sales team, managing customer inquiries, and ensuring efficient sales processes. Your contributions will directly impact our ability to deliver exceptional service and achieve our business goals. This position offers a competitive salary, professional growth opportunities, and the chance to work in a vibrant, collaborative environment.
Bali, with its stunning landscapes and thriving business community, provides the perfect backdrop for a rewarding career. Whether you're based in Canggu, Ubud, Denpasar, or any of our other key locations, you'll enjoy a work-life balance that's second to none.
Responsibility
- Provide comprehensive support to the sales team, including managing customer inquiries, processing orders, and maintaining sales records.
- Coordinate with internal departments to ensure timely delivery of services and resolution of customer issues.
- Develop and maintain strong relationships with clients, ensuring high levels of satisfaction and retention.
- Assist in the preparation of sales reports, presentations, and other documentation to support business decisions.
- Monitor sales performance metrics and provide insights to improve efficiency and effectiveness.
- Handle administrative tasks, such as scheduling meetings, managing correspondence, and organizing sales materials.
- Stay updated on industry trends and competitive landscape to provide informed support to the sales team.
- Collaborate with marketing and other teams to ensure alignment and achieve common goals.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2-3 years of experience in sales support, customer service, or a similar role.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with the education or professional development industry is a plus.
- Fluency in English; additional languages are an advantage.