job description
Join Shangri-La Group, a global leader in luxury hospitality, as we seek a dynamic and experienced Executive Housekeeper to elevate our standards of cleanliness, comfort, and guest satisfaction in our prestigious Bali property.
In this pivotal role, you will oversee all housekeeping operations, ensuring flawless execution of services that align with Shangri-La’s world-renowned commitment to excellence. Your leadership will inspire a team of dedicated professionals to deliver immaculate accommodations and unforgettable guest experiences in one of the world’s most sought-after destinations.
Bali’s vibrant culture and breathtaking landscapes provide the perfect backdrop for a career that blends professional growth with an exceptional lifestyle. If you are a strategic thinker with a passion for hospitality and a track record of operational excellence, we invite you to apply and become part of a team that redefines luxury.
Responsibility
- Lead and manage the housekeeping department, ensuring all areas meet Shangri-La’s rigorous cleanliness and presentation standards.
- Develop and implement efficient housekeeping policies, procedures, and workflows to optimize productivity and guest satisfaction.
- Monitor and maintain inventory of cleaning supplies, linens, and amenities, ensuring cost-effective procurement and usage.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to guarantee compliance with brand standards.
- Train, mentor, and supervise housekeeping staff, fostering a culture of excellence, accountability, and teamwork.
- Collaborate with other departments (e.g., Front Office, Engineering) to address guest requests and resolve issues promptly.
- Manage budgetary responsibilities, including labor costs, supply expenses, and capital expenditures for housekeeping equipment.
- Stay updated on industry trends and best practices in housekeeping, sustainability, and guest experience enhancement.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Minimum of 5 years of progressive experience in housekeeping leadership roles within luxury hotels or resorts.
- Proven ability to manage large teams, with strong leadership, communication, and interpersonal skills.
- In-depth knowledge of housekeeping operations, including cleaning techniques, chemical safety, and inventory management.
- Familiarity with property management systems (PMS) and housekeeping software.
- Exceptional organizational and problem-solving abilities, with a keen eye for detail.
- Fluency in English (written and spoken); proficiency in Indonesian or other languages is a plus.
- Commitment to sustainability and eco-friendly practices in housekeeping operations.