job description
Join The Ascott Limited, a global leader in serviced residences, and elevate your career in hospitality at our prestigious property in Bali. As an Executive, Guest Services, you will play a pivotal role in delivering exceptional guest experiences that reflect our commitment to luxury, comfort, and personalized service.
In this dynamic role, you will oversee daily guest service operations, ensuring seamless check-ins, attentive concierge services, and proactive resolution of guest inquiries. Your ability to anticipate needs, exceed expectations, and create memorable stays will contribute to our reputation as a top-tier serviced residence. Bali’s vibrant culture and stunning landscapes provide the perfect backdrop for a rewarding career in hospitality.
If you are a passionate, detail-oriented professional with a flair for customer service, we invite you to apply and become part of a team that values excellence, innovation, and guest satisfaction.
Responsibility
- Manage daily guest service operations, including check-ins, check-outs, and guest requests, with a focus on efficiency and professionalism.
- Provide personalized concierge services, such as arranging transportation, tours, and local recommendations to enhance guest experiences.
- Address and resolve guest inquiries, concerns, or complaints promptly and courteously to ensure high satisfaction levels.
- Collaborate with housekeeping, maintenance, and other departments to maintain seamless service delivery and operational standards.
- Monitor guest feedback and implement service improvements to consistently exceed expectations.
- Train, mentor, and supervise guest service staff to uphold The Ascott Limited’s service excellence standards.
- Maintain accurate records of guest interactions, preferences, and special requests using property management systems.
- Stay updated on local events, attractions, and services to provide informed and valuable recommendations to guests.
Qualifications
- Minimum 2 years of experience in guest services, front desk operations, or hospitality management, preferably in a luxury serviced residence or hotel.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest service.
- Proficiency in property management systems (PMS) and Microsoft Office applications.
- Ability to work flexible hours, including evenings, weekends, and public holidays, to meet operational demands.
- Demonstrated leadership skills with the ability to train and motivate a team.
- High attention to detail and a commitment to maintaining impeccable service standards.
- Knowledge of Bali’s tourism industry, local culture, and attractions is advantageous.