job description
Kickstart your IT career with Alphaeus Pte. Ltd. as an Entry-Level IT Support / Desktop Support Engineer in the vibrant heart of Bali! This role is perfect for tech enthusiasts eager to gain hands-on experience in a dynamic healthcare IT environment. With comprehensive on-the-job training (OJT) provided, youâll develop the skills to troubleshoot, resolve, and prevent IT issues for hospital staff, ensuring seamless operations in a critical sector.
Based in Badung, Bali, youâll work in a collaborative setting while enjoying the islandâs unique work-life balance. Whether youâre a recent graduate or transitioning into IT, this opportunity offers a structured path to grow your expertise in desktop support, hardware/software maintenance, and user assistance.
Join a forward-thinking company committed to innovation and employee development. Apply today to take the first step toward a rewarding career in IT support!
Responsibility
- Provide first-level IT support to hospital staff, addressing hardware, software, and network-related issues.
- Diagnose and resolve technical problems for desktops, laptops, printers, and peripheral devices.
- Install, configure, and maintain operating systems (Windows/macOS) and applications.
- Set up and manage user accounts, permissions, and access controls in active directory environments.
- Assist in deploying and updating software, patches, and security protocols.
- Document IT issues, solutions, and maintenance activities for future reference.
- Collaborate with senior IT staff to escalate complex issues and implement system improvements.
- Conduct basic network troubleshooting (LAN/WAN, Wi-Fi, VPN) to ensure connectivity.
Qualifications
- Diploma or Bachelorâs degree in Information Technology, Computer Science, or related fields (fresh graduates welcome).
- Basic knowledge of Windows/macOS operating systems and Microsoft Office Suite.
- Familiarity with hardware troubleshooting (PCs, laptops, printers) is a plus.
- Strong problem-solving skills and a customer-centric approach.
- Excellent communication skills in English (written and verbal).
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to learn and adapt to new technologies and IT support best practices.
- Prior internship or certification (e.g., CompTIA A+, ITIL) is advantageous but not required.