job description
Kickstart your IT career with Technology Pryme Integrated Solutions, Inc. as a Service Desk Associate in the vibrant tech hub of Bali! This is a fantastic opportunity for fresh graduates to gain hands-on experience in a dynamic, fast-paced environment while providing top-tier remote support to clients across the globe.
As a Service Desk Associate, you will serve as the first point of contact for customers seeking technical assistance. Your role will involve diagnosing and resolving hardware, software, and network issues, ensuring seamless IT operations for our diverse client base. Youâll collaborate with a talented team of IT professionals, learning industry best practices while developing your troubleshooting and communication skills.
Based in one of Baliâs most sought-after locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll enjoy a work-life balance that blends professional growth with the islandâs renowned culture and lifestyle. Whether youâre a recent graduate in IT, Computer Science, or a related field, this role offers the perfect platform to launch your career in technology.
Responsibility
- Provide first-level remote support to clients via phone, email, and chat, addressing technical issues promptly and professionally.
- Diagnose and resolve hardware, software, and network problems, escalating complex issues to senior technicians when necessary.
- Document all support interactions in the IT service management system, ensuring accurate and detailed records for future reference.
- Assist in the setup, configuration, and maintenance of user accounts, permissions, and access rights.
- Conduct remote troubleshooting for operating systems, applications, and peripheral devices.
- Educate users on basic IT best practices and provide guidance to prevent recurring issues.
- Collaborate with cross-functional teams to identify and resolve systemic IT problems affecting multiple users.
- Stay updated on emerging technologies and industry trends to enhance support capabilities.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (fresh graduates are encouraged to apply).
- Basic knowledge of operating systems (Windows, macOS, Linux) and common business applications (e.g., Microsoft Office, Google Workspace).
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and troubleshooting methodologies.
- Excellent written and verbal communication skills in English, with a customer-centric approach.
- Strong problem-solving and analytical skills, with the ability to think critically under pressure.
- Willingness to work in shifting schedules to support global clients (if applicable).
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.
- Passion for technology and continuous learning, with a proactive attitude toward professional development.