job description
Join Sea Olympus Marketing as an IT Support Specialist in the vibrant heart of Bali! We’re seeking a detail-oriented professional to ensure seamless IT operations across our dynamic workplace. In this role, you’ll provide hands-on technical support for hardware, software, and peripherals, troubleshoot system issues, and optimize IT infrastructure to drive efficiency and productivity.
Based in Canggu, Badung, you’ll collaborate with cross-functional teams to maintain a robust IT environment, from device setup and asset management to proactive system monitoring. This is a fantastic opportunity for tech-savvy individuals passionate about delivering exceptional IT solutions in a fast-paced, international setting.
If you thrive in problem-solving, have a knack for IT systems, and want to contribute to a forward-thinking company, we’d love to hear from you!
Responsibility
- Provide Level 1 and 2 technical support for hardware, software, and network-related issues.
- Diagnose, troubleshoot, and resolve IT problems efficiently to minimize downtime.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Manage IT asset inventory, including tracking, maintenance, and retirement of equipment.
- Set up and deploy new devices, ensuring proper software installation and user access.
- Monitor system performance and implement proactive measures to prevent issues.
- Assist in maintaining cybersecurity protocols and data backup procedures.
- Collaborate with vendors and internal teams to resolve complex technical challenges.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience (1-3 years) in IT support, helpdesk, or system administration.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking (TCP/IP, DNS, DHCP).
- Hands-on experience with hardware troubleshooting, software installation, and device configuration.
- Familiarity with ticketing systems (e.g., Zendesk, Jira) and remote support tools.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and in a team, with a proactive approach to IT management.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified are a plus.