job description
Kickstart your IT career with Alphaeus Pte. Ltd. as an Entry-Level IT Helpdesk Support Engineer in the vibrant heart of Bali, Indonesia! This is a unique opportunity for tech enthusiasts with no prior experience—full on-the-job training (OJT) is provided to equip you with the skills needed to excel in IT support.
Based in Canggu, Badung, you’ll join a dynamic team solving real-world technical challenges while enjoying Bali’s inspiring work-life balance. Whether you’re a recent graduate or a career changer, this role offers immediate hiring, competitive compensation, and a clear path to grow in the Information & Communication Technology (ICT) sector.
At Alphaeus, we believe in nurturing talent. You’ll receive hands-on mentorship, exposure to cutting-edge tools, and the chance to build a rewarding career in IT support—all while working in one of the world’s most sought-after destinations.
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, printers, and peripherals for seamless operations.
- Assist in setting up and managing user accounts, permissions, and access controls in Active Directory or similar systems.
- Diagnose and resolve common IT problems (e.g., connectivity, application errors, password resets) with guidance from senior team members.
- Document all support requests, solutions, and follow-ups in the IT ticketing system for tracking and reporting.
- Collaborate with the IT team to deploy software updates, patches, and security fixes across the organization.
- Conduct basic network troubleshooting (Wi-Fi, LAN, VPN) and escalate complex issues to higher-tier support.
- Participate in training sessions to continuously improve technical skills and stay updated on industry best practices.
Qualifications
- No prior IT experience required—full training provided for motivated candidates.
- Basic understanding of computer systems, operating systems (Windows/macOS), and office productivity tools (e.g., Microsoft 365).
- Strong problem-solving skills and a proactive approach to learning new technologies.
- Excellent communication and interpersonal skills to assist users with varying technical abilities.
- Ability to work independently and in a team in a fast-paced environment.
- Familiarity with helpdesk software (e.g., Zendesk, ServiceNow) is a plus but not mandatory.
- Willingness to adapt to shift schedules if required (e.g., covering different time zones).
- Passion for technology and customer service with a desire to build a career in IT support.