job description
Kickstart your IT career with Tata Consultancy Services in beautiful Bali! As a Fresh Graduate IT Helpdesk Specialist with Mandarin language support, youâll gain hands-on experience in cutting-edge aviation systems while developing expertise in L2/L3 support, infrastructure, cloud computing, and aviation IT.
This role offers a unique opportunity to build globally relevant IT skills in a dynamic, multicultural environment. Youâll work alongside industry experts, troubleshoot technical issues, and provide exceptional support to international clientsâall while advancing your career in one of the worldâs leading IT services firms.
Ideal for recent graduates passionate about technology and fluent in Mandarin, this position combines technical growth with cultural exposure in a vibrant work setting.
Responsibility
- Provide first-level IT support to end-users via phone, email, and chat, with a focus on Mandarin-speaking clients.
- Troubleshoot hardware, software, and network issues, escalating complex problems to L2/L3 teams when necessary.
- Assist in the deployment, configuration, and maintenance of IT systems, including aviation-specific applications.
- Document all support interactions and solutions in the ticketing system for knowledge base improvement.
- Collaborate with global teams to resolve cross-border technical challenges efficiently.
- Monitor system performance and proactively identify potential issues to minimize downtime.
- Support cloud-based services and infrastructure, gaining exposure to modern IT environments.
- Participate in training programs to upskill in emerging technologies like cloud computing and cybersecurity.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, or a related field (fresh graduates encouraged to apply).
- Fluency in Mandarin (written and spoken) is mandatory; proficiency in English is a plus.
- Basic knowledge of IT helpdesk operations, operating systems (Windows/macOS), and networking fundamentals.
- Strong problem-solving skills and a customer-centric approach to technical support.
- Ability to work in a fast-paced, multicultural team environment with excellent communication skills.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) is advantageous but not required.
- Passion for learning new technologies, particularly in cloud computing, infrastructure, or aviation IT.
- Willingness to relocate to Bali and adapt to a hybrid or on-site work model.