job description
Kickstart your career in customer service with Richbuild Industrial Sales Inc! This remote opportunity is perfect for fresh graduates eager to develop professional skills in a dynamic, supportive environment. Based in the vibrant regions of Bali—including Canggu, Ubud, Denpasar, and more—you’ll receive comprehensive training, mentorship, and real growth opportunities to excel in client relations and problem-solving.
As an Entry-Level Customer Service Representative, you’ll play a key role in delivering exceptional service to clients, resolving inquiries, and building lasting relationships. Whether you’re based in the cultural hub of Ubud or the coastal charm of Kuta, this role offers the flexibility of virtual work while connecting you with a global team.
Join us and turn your passion for communication into a rewarding career. No prior experience? No problem—we provide the tools and guidance to help you succeed!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer concerns efficiently, ensuring high satisfaction and retention rates.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Collaborate with team members to improve service quality and streamline processes.
- Provide product and service information to clients, addressing their needs with clarity.
- Follow up on customer requests and escalate complex issues to senior staff when necessary.
- Adhere to company policies, compliance standards, and service-level agreements (SLAs).
- Participate in training sessions and workshops to enhance skills and knowledge.
Qualifications
- Fresh graduates with a bachelor’s degree in any field are encouraged to apply.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer proficiency (MS Office, email, chat platforms).
- Ability to work independently in a remote setting with reliable internet access.
- High attention to detail and organizational skills.
- Willingness to work flexible hours, including potential shifts to accommodate global clients.
- Passion for learning and adapting to new tools and technologies.