job description
Are you a people person with a passion for creating unforgettable experiences? Eminence Organization is seeking enthusiastic Events Customer Service Representatives to join our dynamic team in Bali! This is your chance to build confidence, enhance your communication skills, and grow in a supportive, fast-paced environment while working in one of the worldâs most vibrant destinations.
As the face of our events, youâll play a pivotal role in ensuring seamless guest experiences, from high-profile conferences to exclusive social gatherings. Whether youâre a seasoned professional or just starting your career, we provide comprehensive training to equip you with the skills needed to excel. This role is perfect for those who thrive in team settings, enjoy problem-solving, and want to develop a versatile skill set in customer service, sales, and event coordination.
Baliâs thriving events industry offers endless opportunities for growth, networking, and personal development. Imagine working in stunning venues across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, where every day brings new challenges and rewards. If youâre ready to take the next step in your career while enjoying the islandâs unique culture and lifestyle, weâd love to hear from you!
No prior experience? No problem! We value attitude, enthusiasm, and a willingness to learn. Apply today and letâs grow together!
Responsibility
- Greet and assist guests with professionalism and warmth, ensuring a positive first impression at events.
- Provide accurate information about event schedules, venues, and services to attendees.
- Resolve guest inquiries and concerns promptly, escalating issues to management when necessary.
- Coordinate with event teams to ensure smooth operations, including registration, seating, and logistics.
- Assist in setting up and dismantling event spaces, including signage, seating arrangements, and equipment.
- Collect and process feedback from guests to improve future events and customer satisfaction.
- Maintain a clean, organized, and welcoming environment for all attendees.
- Collaborate with vendors, sponsors, and internal teams to deliver exceptional event experiences.
Qualifications
- High school diploma or equivalent; additional certifications in hospitality or customer service are a plus.
- Excellent verbal and written communication skills in English; multilingual abilities are advantageous.
- Strong interpersonal skills with a customer-centric mindset and a passion for service excellence.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
- Basic problem-solving skills and the ability to remain calm under pressure.
- Physical stamina to stand for extended periods and assist with event setup/teardown.
- Prior experience in customer service, hospitality, or events is beneficial but not requiredâtraining provided!
- A positive attitude, team spirit, and eagerness to learn and grow professionally.