job description
Join BruntWork as a Remote Customer Scheduling Coordinator and play a pivotal role in streamlining appointment bookings for our tech clients. This is a permanent work-from-home opportunity based in Bali, offering flexibility, health insurance, and the chance to work with a dynamic global team.
As a Scheduling Coordinator, you will manage calendars, coordinate client appointments, and ensure seamless communication between technicians and customers. Your expertise in Housecall Pro and fluent English skills will be key to delivering exceptional service and maintaining operational efficiency.
If you thrive in a fast-paced environment, have a knack for organization, and enjoy building relationships with clients, this role is perfect for you. Apply now to become part of a company that values work-life balance and professional growth!
Responsibility
- Manage and coordinate customer appointments using Housecall Pro or similar scheduling software.
- Maintain accurate and up-to-date calendars for technicians and clients.
- Communicate proactively with customers to confirm, reschedule, or cancel appointments as needed.
- Collaborate with internal teams to ensure smooth workflow and minimize scheduling conflicts.
- Provide exceptional customer service via phone, email, and chat.
- Track and report scheduling metrics to improve efficiency and client satisfaction.
- Handle urgent scheduling requests and resolve conflicts in a timely manner.
- Stay updated on company policies, service offerings, and client preferences.
Qualifications
- Proven experience as a Scheduling Coordinator, Customer Service Representative, or similar role.
- Hands-on experience with Housecall Pro or other scheduling/CRM tools.
- Fluent in English with excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to work independently in a remote setting with minimal supervision.
- Customer-focused mindset with a problem-solving approach.
- Familiarity with tech industry terminology and workflows is a plus.
- Reliable internet connection and a quiet workspace.