job description
Join StaffKing Pte Ltd as a Customer Service Officer in the vibrant heart of Denpasar, Bali! This full-time role offers a competitive salary of $2,600 – $2,800 per month, along with yearly increments and performance bonuses. Enjoy a balanced work-life with a 5-day work week in a dynamic environment.
As part of our team, you’ll work in a Chinese enrichment and tuition center, providing exceptional service to students, parents, and stakeholders. Located in a prime area with easy access, this role is perfect for professionals who thrive in customer-facing positions and are passionate about education and service excellence.
If you’re a proactive, detail-oriented individual with strong communication skills, we’d love to hear from you. Apply now to take the next step in your career with a company that values growth, dedication, and teamwork.
Responsibility
- Provide exceptional customer service to students, parents, and visitors in a professional and friendly manner.
- Handle inquiries, complaints, and feedback via phone, email, and in-person interactions.
- Manage student enrollments, registrations, and administrative tasks efficiently.
- Coordinate with teaching staff to ensure smooth communication and service delivery.
- Maintain accurate records of student data, payments, and service requests.
- Assist in organizing and promoting enrichment programs and events.
- Resolve customer issues promptly and escalate complex cases when necessary.
- Uphold company policies and standards while delivering a positive experience.
Qualifications
- Minimum of 1-2 years of experience in customer service, education, or a related field.
- Excellent verbal and written communication skills in English (Mandarin is a plus).
- Strong interpersonal skills with a customer-centric approach.
- Proficient in Microsoft Office and basic administrative tools.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- High attention to detail and problem-solving abilities.
- Diploma or higher in any discipline; candidates with relevant certifications are preferred.
- Willingness to work in Denpasar, Bali, with a commitment to long-term growth.