job description
Are you a detail-oriented and customer-focused professional looking to kickstart your career in logistics? RK Recruitment Pte. Ltd. is seeking an Entry-Level Customer Service Coordinator to join our dynamic team in Bali, Indonesia (locations include Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung). This is an excellent opportunity for fresh graduates or individuals with limited experience to grow in the logistics industry while enjoying the vibrant culture and lifestyle of Bali.
As a Customer Service Coordinator, you will play a pivotal role in ensuring seamless communication between clients, vendors, and internal teams. Youâll be responsible for managing customer inquiries, coordinating shipments, and maintaining accurate recordsâall while receiving full training to excel in your role. This position offers a competitive salary of IDR 45,000,000 â 54,000,000 per month, along with performance-based bonuses and a supportive work environment.
If you thrive in a fast-paced setting, have strong organizational skills, and enjoy problem-solving, this role is perfect for you. Join us and take the first step toward a rewarding career in logistics while living in one of the worldâs most sought-after destinations!
Why Join Us?
- Full training providedâno prior logistics experience required
- Competitive salary with performance bonuses
- Monday to Friday work schedule (no weekends!)
- Opportunity to work in a growing industry with career advancement
- Experience the unique lifestyle and culture of Bali
Responsibility
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and professional responses.
- Coordinate and track shipments, ensuring accuracy in documentation and delivery timelines.
- Collaborate with logistics teams to resolve delivery issues, delays, or discrepancies.
- Maintain and update customer records, order details, and shipment statuses in the companyâs database.
- Assist in preparing reports on customer feedback, service performance, and operational metrics.
- Liaise with vendors, suppliers, and internal departments to ensure smooth logistics operations.
- Escalate complex customer issues to senior team members or management as needed.
- Participate in team meetings and contribute to process improvement initiatives.
Qualifications
- High school diploma or equivalent; a degree in Business, Logistics, or a related field is a plus but not required.
- Fluency in English (written and verbal); additional languages are a bonus.
- Basic computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with keen attention to detail.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving skills and a proactive attitude toward resolving customer issues.
- Prior experience in customer service, logistics, or administration is advantageous but not mandatory.