job description
Kickstart your career in the dynamic world of Business Process Outsourcing (BPO) with iOPEX Technologies! We’re hiring entry-level Bilingual Customer Support Specialists fluent in Tagalog-English or Tagalog-Visayan/Bisaya to join our growing team in Bali, Indonesia.
This is a fully remote opportunity perfect for individuals eager to develop their skills in customer service, sales, and communication. With comprehensive training provided, you’ll gain the expertise needed to excel in a fast-paced, global environment. Enjoy competitive compensation, career growth opportunities, and the flexibility to work from the comfort of Bali’s vibrant communities like Canggu, Ubud, or Denpasar.
If you’re a natural problem-solver with excellent interpersonal skills and a passion for helping others, this role is your gateway to a rewarding career in the BPO industry—no prior experience required!
Responsibility
- Provide exceptional customer support via phone, email, and chat in Tagalog, English, or Visayan/Bisaya.
- Handle customer inquiries, complaints, and requests with professionalism and empathy.
- Accurately document customer interactions and resolutions in CRM systems.
- Collaborate with team members to improve service quality and customer satisfaction.
- Follow company scripts, policies, and procedures to ensure consistent service delivery.
- Identify and escalate complex issues to senior team members when necessary.
- Meet or exceed performance metrics such as response time, resolution rate, and customer feedback scores.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Fluency in Tagalog and English is required; proficiency in Visayan/Bisaya is a plus.
- High school diploma or equivalent (higher education is a bonus).
- Strong communication and listening skills with a clear, pleasant phone voice.
- Basic computer literacy (familiarity with CRM tools is advantageous).
- Ability to work flexible shifts, including evenings, weekends, or holidays as needed.
- Customer-focused mindset with a problem-solving attitude.
- Reliable internet connection and a quiet workspace for remote work.
- Willingness to learn and adapt in a fast-paced environment.