job description
Join TigerUX as an Employer Success Specialist and play a pivotal role in driving client satisfaction and operational excellence in our BPO and account management division. This remote position, based in Bali, offers the perfect blend of professional growth and tropical work-life balance.
As an Employer Success Specialist, you will serve as the primary point of contact for enterprise clients, ensuring seamless adoption of our hiring platforms, fostering long-term relationships, and resolving challenges with proactive solutions. Your expertise will directly contribute to the success of our clientsâ hiring initiatives, while you enjoy the vibrant culture and dynamic work environment of Bali.
This role is ideal for a results-driven professional with a passion for client success, strong communication skills, and a knack for problem-solving in a fast-paced, global setting.
Responsibility
- Serve as the dedicated point of contact for enterprise employer accounts, ensuring high levels of satisfaction and retention.
- Drive the adoption and utilization of TigerUXâs hiring platforms, providing training and support to clients.
- Manage and nurture long-term client relationships through regular check-ins, performance reviews, and strategic recommendations.
- Identify and resolve client challenges proactively, escalating issues as needed to internal teams.
- Collaborate with cross-functional teams (e.g., Sales, Operations, Product) to align client needs with company capabilities.
- Monitor key performance metrics (e.g., hiring success rates, platform engagement) and provide actionable insights to clients.
- Develop and implement tailored success plans to help clients achieve their hiring goals efficiently.
- Stay updated on industry trends and best practices in BPO and account management to deliver cutting-edge solutions.
Qualifications
- Bachelorâs degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in account management, client success, or BPO operations, preferably in a SaaS or tech-driven environment.
- Proven track record of managing enterprise-level client relationships and driving measurable outcomes.
- Excellent verbal and written communication skills in English, with the ability to articulate complex ideas clearly.
- Strong problem-solving and analytical skills, with a data-driven approach to decision-making.
- Familiarity with hiring platforms, CRM tools (e.g., Salesforce), or similar technologies is a plus.
- Ability to work independently in a remote setting while maintaining high productivity and collaboration.
- Passion for delivering exceptional client service and a commitment to continuous improvement.