job description
Join Roche, a global leader in healthcare, as an Employee Experience Operations T&E Specialist supporting the China region. In this role, you will be part of the Global Customer Experience (GCX) team, ensuring seamless Travel and Entertainment (T&E) operations for our employees. Your expertise will enhance efficiency, compliance, and employee satisfaction in a dynamic, international environment.
Based in beautiful Bali, you will collaborate with cross-functional teams to optimize T&E processes, resolve inquiries, and deliver exceptional service. This is a unique opportunity to contribute to Rocheās mission of improving lives while enjoying a vibrant work-life balance in one of the worldās most sought-after destinations.
Responsibility
- Manage and process Travel and Entertainment (T&E) expenses for employees in the China region, ensuring accuracy and compliance with company policies.
- Provide timely and professional support to employees regarding T&E inquiries, reimbursements, and system navigation.
- Collaborate with finance and HR teams to streamline T&E processes and improve operational efficiency.
- Monitor and audit T&E submissions to identify discrepancies and ensure adherence to guidelines.
- Generate reports and analytics on T&E spending trends to support decision-making.
- Assist in the implementation of new T&E tools or system enhancements.
- Act as a liaison between employees, vendors, and internal stakeholders to resolve T&E-related issues.
- Stay updated on regional T&E regulations and best practices to ensure compliance.
Qualifications
- Bachelorās degree in Business Administration, Finance, or a related field.
- Minimum of 2 years of experience in T&E operations, expense management, or a similar role.
- Strong understanding of expense management systems (e.g., Concur, Expensify).
- Excellent communication skills in English and Mandarin (preferred for China region support).
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite, especially Excel.
- Experience in a multinational corporation or shared services environment is a plus.