job description
Join Foundever as a Customer Service Representative and kickstart your career in a dynamic, onsite environment! Whether you're new to the BPO industry or an experienced professional, we provide comprehensive training and support to help you succeed. Enjoy exclusive perks, including free Grab* rides, competitive compensation, and a collaborative work culture.
As part of our team, you'll handle customer inquiries, resolve issues, and deliver exceptional service. This role is perfect for individuals who thrive in fast-paced settings and are passionate about helping others. Apply now and take the first step toward a rewarding career with Foundever!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently.
- Provide accurate information about products, services, and promotions.
- Document customer interactions and updates in the CRM system.
- Meet and exceed performance metrics, including call quality and resolution time.
- Collaborate with team members to improve customer satisfaction.
- Participate in training sessions to enhance skills and product knowledge.
- Adhere to company policies and compliance standards.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Excellent communication skills in English (verbal and written).
- Strong problem-solving and multitasking abilities.
- Customer-focused mindset with a positive attitude.
- Basic computer literacy and familiarity with CRM tools.
- Willingness to work onsite in a shift-based environment.
- No prior BPO experience required—training provided!