job description
Join Premier BPO Inc. as a Customer Service Representative and become the voice of our brand! In this dynamic role, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring seamless service delivery. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll work in a collaborative environment that values professionalism, empathy, and problem-solving.
As a Customer Service Representative, you will handle a variety of tasks, from processing orders and coordinating equipment deliveries to troubleshooting issues and providing timely solutions. Your ability to communicate clearly, multitask efficiently, and maintain a positive attitude will be key to your success. This is an excellent opportunity to grow your career in customer service while enjoying the unique culture and lifestyle of Bali.
At Premier BPO Inc., we invest in our employees' growth and well-being. You'll receive competitive compensation, comprehensive training, and the chance to work with a diverse, international team. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we'd love to hear from you!
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Process customer orders, track shipments, and coordinate equipment deliveries to ensure timely fulfillment.
- Resolve customer complaints and issues promptly, escalating complex cases to the appropriate department when necessary.
- Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.
- Provide product and service information to customers, addressing questions and guiding them through troubleshooting steps.
- Collaborate with internal teams, including logistics, sales, and technical support, to ensure seamless service delivery.
- Follow up with customers to verify resolution of issues and gather feedback to improve service quality.
- Adhere to company policies, procedures, and service level agreements (SLAs) to meet performance targets.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or BPO environment.
- Excellent verbal and written communication skills in English; additional languages are a bonus.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software, Microsoft Office, and other customer service tools.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
- High level of empathy, patience, and professionalism when dealing with customers.
- Willingness to work in shifts, including weekends and holidays, as required.