job description
Are you a customer service professional with a passion for delivering exceptional experiences? Join our team as a Customer Service Officer and play a pivotal role in supporting our clients through outbound calls, live chats, and event coordination. This part-time position offers a dynamic work environment where you can leverage your tele-calling expertise to manage policy inquiries, update CRM systems, and ensure seamless customer interactions.
Based in the vibrant regions of Bali, including Canggu, Ubud, and Denpasar, this role is perfect for individuals who thrive in fast-paced settings and enjoy making a tangible impact. Whether you're assisting customers with inquiries or providing event support, your contributions will directly enhance our service quality and customer satisfaction.
If you're detail-oriented, empathetic, and eager to grow in a customer-centric role, we’d love to hear from you. Apply today and take the next step in your career with a company that values your skills and dedication.
Responsibility
- Handle outbound calls to customers, providing clear and accurate information regarding policies, services, and promotions.
- Manage live chat interactions, ensuring timely and professional responses to customer inquiries.
- Assist with event support, including coordination, logistics, and customer communication.
- Update and maintain CRM systems with accurate customer data and interaction records.
- Resolve customer complaints and issues efficiently, escalating when necessary to ensure satisfaction.
- Collaborate with internal teams to improve customer service processes and enhance the overall experience.
- Provide administrative support, including documentation, reporting, and follow-up tasks.
- Stay updated on product knowledge and company policies to deliver informed assistance.
Qualifications
- Proven experience in tele-calling, customer service, or a related field.
- Excellent communication skills, both verbal and written, with fluency in English.
- Strong interpersonal skills and a customer-centric mindset.
- Proficiency in using CRM software and basic office tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Flexibility to work part-time hours, including potential weekends or evenings.
- Problem-solving skills and a proactive approach to resolving customer issues.