job description
Join Gfg Home Realty Sdn Bhd as a Customer Service Representative and become the face of our brand in beautiful Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional service to our clients in the real estate sector. This role offers the opportunity to work in a vibrant environment while contributing to the growth of our business.
As a Customer Service Representative, you will be the first point of contact for clients, providing support, resolving inquiries, and ensuring a seamless experience. Your role is crucial in maintaining our reputation for excellence and building lasting relationships with clients.
If you are passionate about customer service, thrive in a fast-paced environment, and enjoy working in a team, this is the perfect opportunity for you. Apply now and take the next step in your career with Gfg Home Realty Sdn Bhd!
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information about properties, services, and company policies to clients.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales and marketing teams to ensure a seamless customer experience.
- Follow up with clients to ensure their needs are met and to gather feedback.
- Assist in the preparation of reports and documentation related to customer service activities.
- Stay updated on industry trends and company products to provide informed assistance.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in the real estate or hospitality industry.
- Excellent communication skills in English; proficiency in additional languages is an advantage.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using customer service software, CRM tools, and Microsoft Office applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Flexibility to work in shifts, including weekends and holidays, as required.