job description
Join Nezda Technologies as a Healthcare Customer Service Representative (CSR) and become part of a dynamic team dedicated to delivering exceptional support to healthcare clients. This role offers a competitive salary of up to ₱30,000 per month, along with opportunities for career growth and a flexible work environment that promotes work-life balance.
As a Healthcare CSR, you will serve as the primary point of contact for healthcare clients, addressing inquiries, resolving issues, and ensuring a seamless experience. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and thrive in a fast-paced, customer-focused environment.
Enjoy the flexibility of working remotely from beautiful Bali while contributing to a meaningful mission in the healthcare industry. Whether you're based in Canggu, Ubud, Denpasar, or any other part of Bali, this role offers the perfect blend of professional growth and lifestyle freedom.
Responsibility
- Provide exceptional customer service to healthcare clients via phone, email, and chat.
- Address inquiries related to healthcare services, billing, and account management.
- Resolve client issues efficiently and escalate complex cases as needed.
- Maintain accurate records of client interactions and transactions.
- Collaborate with internal teams to ensure client needs are met promptly.
- Stay updated on healthcare industry trends and company policies.
- Uphold high standards of professionalism and empathy in all interactions.
- Contribute to team goals and participate in training and development programs.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Proven experience in customer service, preferably in healthcare or a related field.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a remote setting.
- Proficiency in using CRM software and Microsoft Office tools.
- Empathy and patience when dealing with client concerns.
- Willingness to work flexible hours as needed.