job description
Join Ubiquity as a Customer Service Representative (Financial/Fraud Account) and become part of a dynamic team dedicated to delivering exceptional service in the financial sector. Based in beautiful Bali, this role offers the opportunity to work in a vibrant, multicultural environment while contributing to fraud prevention and customer satisfaction.
As a key member of our team, you will handle inquiries related to financial transactions, identify potential fraud, and ensure a seamless experience for our clients. If you are passionate about customer service, detail-oriented, and thrive in a fast-paced setting, this is the perfect role for you.
Ubiquity is committed to fostering a supportive and inclusive workplace where your skills and dedication are valued. Apply today and take the first step toward a rewarding career in financial customer service!
Responsibility
- Respond to customer inquiries regarding financial transactions, account discrepancies, and fraud concerns via phone, email, and chat.
- Investigate and resolve potential fraud cases by verifying customer information and transaction details.
- Provide clear and accurate information to customers about financial products, policies, and procedures.
- Document all customer interactions and fraud investigations in the company’s CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of professionalism and empathy while handling sensitive customer information.
- Stay updated on industry trends, fraud prevention techniques, and company policies.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in financial services or fraud prevention.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Familiarity with CRM systems and basic financial terminology.
- High school diploma or equivalent; additional certifications in finance or customer service are a plus.
- Willingness to work in shifts, including weekends and holidays, as required.
- Strong ethical standards and a commitment to maintaining customer confidentiality.