job description
Join PERSOL as an East/West Banking Call Centre Officer and become the voice of exceptional customer service in the banking sector. This role offers a unique opportunity to engage with clients across diverse banking products, accounts, and service inquiries, ensuring their financial needs are met with professionalism and care. With a competitive monthly salary, a supportive work environment, and the chance to work in rotating PM shifts, this position is ideal for individuals who thrive in dynamic, customer-focused roles.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, and more, youâll enjoy a blend of professional growth and the islandâs renowned work-life balance. Whether youâre assisting customers with account management, resolving inquiries, or providing tailored banking solutions, your contributions will directly impact customer satisfaction and loyalty.
If youâre passionate about delivering top-tier service and eager to advance your career in the banking and customer service industry, apply today and take the first step toward a rewarding career with PERSOL.
Responsibility
- Provide personalized telephone support to customers regarding banking products, accounts, and services.
- Handle incoming calls professionally, ensuring accurate and timely resolution of customer inquiries.
- Assist customers with account management, transactions, and general banking needs.
- Maintain up-to-date knowledge of banking products, policies, and procedures to offer informed assistance.
- Document customer interactions and transactions accurately in the banking system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Adhere to service level agreements (SLAs) and performance metrics to ensure high-quality service delivery.
- Participate in training and development programs to enhance skills and product knowledge.
Qualifications
- Minimum diploma or equivalent qualification in Business, Finance, or a related field.
- Proven experience in a call center or customer service role, preferably in the banking or financial sector.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using banking software and CRM systems.
- Ability to work in rotating PM shifts and adapt to a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Team player with a positive attitude and a commitment to continuous learning.