job description
Join Orro Home as an E-Commerce Warehouse Administrator and play a pivotal role in ensuring seamless operations for our VIP customers. Based in the vibrant heart of Canggu, Bali, this position offers a unique opportunity to blend administrative expertise with e-commerce logistics in a dynamic, fast-growing company.
As the backbone of our warehouse operations, you will manage customer orders, resolve inquiries, and maintain meticulous records to uphold our reputation for excellence. This role is perfect for detail-oriented professionals who thrive in a structured yet innovative environment.
At Orro Home, we value efficiency, customer satisfaction, and teamwork. If you're passionate about e-commerce and administrative support, we’d love to hear from you!
Responsibility
- Provide administrative support for VIP customer accounts, ensuring timely and accurate responses to inquiries.
- Process and monitor customer orders with precision, from receipt to fulfillment.
- Maintain organized records of inventory, shipments, and customer interactions.
- Coordinate with logistics teams to resolve delivery issues and optimize order processing.
- Generate reports on warehouse performance, order accuracy, and customer feedback.
- Assist in training new staff on warehouse procedures and e-commerce platforms.
- Ensure compliance with company policies and industry regulations in all administrative tasks.
- Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- Proven experience in warehouse administration or e-commerce support roles.
- Strong proficiency in MS Office, ERP systems, and e-commerce platforms.
- Excellent communication skills, both written and verbal, in English.
- Detail-oriented with exceptional organizational and time-management abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving mindset with a customer-centric approach.
- Familiarity with inventory management software is a plus.