job description
Join Hisense, a global leader in consumer electronics and home appliances, as our E-Commerce Supervisor in the vibrant digital hub of Bali! We're seeking a dynamic and results-driven professional to oversee our e-commerce operations across Shopee, TikTok Shop, and Tokopedia, driving sales growth and enhancing our online presence in Indonesia.
In this role, you'll play a pivotal part in shaping Hisense's digital strategy, optimizing our e-commerce platforms, and ensuring seamless customer experiences. Bali's thriving digital nomad community and Hisense's innovative work environment make this an exciting opportunity to grow your career while enjoying the island's unique lifestyle.
As our E-Commerce Supervisor, you'll collaborate with cross-functional teams, including marketing, logistics, and customer service, to implement data-driven strategies that boost conversions and customer satisfaction. Your expertise in platform algorithms, promotional campaigns, and inventory management will be crucial in maintaining Hisense's competitive edge in the fast-paced e-commerce landscape.
This position offers the perfect blend of professional growth and work-life balance, with the opportunity to work from our modern office in Canggu, Ubud, or Denpasar or remotely. If you're passionate about e-commerce, thrive in a collaborative environment, and want to make a tangible impact on a global brand, we'd love to hear from you!
Responsibility
- Oversee daily operations of Hisense's e-commerce stores on Shopee, TikTok Shop, and Tokopedia, ensuring optimal performance and compliance with platform policies
- Develop and execute data-driven strategies to increase sales, conversion rates, and customer engagement across all e-commerce platforms
- Manage product listings, including content optimization, pricing strategies, and inventory synchronization to maximize visibility and sales
- Collaborate with marketing teams to plan and execute promotional campaigns, flash sales, and platform-specific marketing initiatives
- Monitor and analyze key performance metrics (KPIs) to identify trends, opportunities, and areas for improvement, presenting actionable insights to management
- Coordinate with logistics and customer service teams to ensure timely order fulfillment, efficient returns processing, and high customer satisfaction
- Stay updated on e-commerce trends, platform algorithm changes, and competitor activities to maintain Hisense's competitive advantage
- Train and mentor junior team members, fostering a culture of continuous learning and innovation in e-commerce operations
Qualifications
- Minimum 3 years of experience in e-commerce operations, preferably with a focus on Shopee, TikTok Shop, and Tokopedia
- Proven track record of driving sales growth and improving key e-commerce metrics (conversion rates, AOV, customer retention)
- Strong understanding of e-commerce platform algorithms, SEO, and digital marketing strategies
- Excellent analytical skills with proficiency in tools like Google Analytics, Excel, and e-commerce platform dashboards
- Experience managing product listings, inventory, and pricing strategies across multiple platforms
- Familiarity with CRM systems and customer service best practices in an e-commerce context
- Strong communication and stakeholder management skills, with the ability to collaborate across departments
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field (or equivalent experience)