job description
Are you a dynamic and customer-focused professional with a passion for driving online sales? We are seeking a motivated E-Commerce Sales Representative to join our team in beautiful Bali, Indonesia. In this role, you will manage our digital storefront, engage with customers, process orders, and implement strategies to boost product sales across multiple platforms.
This is a fantastic opportunity to work in a fast-paced, remote-friendly environment while contributing to the growth of a thriving e-commerce business. If you have a knack for sales, excellent communication skills, and a drive to exceed targets, we want to hear from you!
As part of our team, youâll enjoy the flexibility of working from Baliâs most vibrant locationsâwhether itâs the creative hub of Canggu, the cultural heart of Ubud, or the coastal charm of Kuta and Nusa Dua. Embrace the work-life balance youâve always wanted while building a rewarding career in e-commerce.
Responsibility
- Manage and optimize product listings on e-commerce platforms (e.g., Shopify, WooCommerce, Lazada, Shopee) to maximize visibility and conversions.
- Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring a seamless shopping experience.
- Process and track orders accurately, coordinating with logistics teams to ensure timely delivery.
- Develop and execute sales strategies to drive revenue growth, including promotions, upselling, and cross-selling.
- Monitor sales performance, analyze trends, and prepare reports to identify opportunities for improvement.
- Collaborate with marketing teams to create compelling content, such as product descriptions and social media posts.
- Stay updated on industry trends, competitor activities, and emerging e-commerce tools to maintain a competitive edge.
- Build and maintain strong relationships with clients, vendors, and internal stakeholders.
Qualifications
- Proven experience in e-commerce sales, customer service, or a related field (1-2 years preferred).
- Excellent written and verbal communication skills in English.
- Strong understanding of e-commerce platforms, CRM systems, and digital marketing tools.
- Goal-oriented mindset with a track record of meeting or exceeding sales targets.
- Ability to work independently, manage time effectively, and thrive in a remote setting.
- Tech-savvy with proficiency in Microsoft Office, Google Workspace, and basic graphic design tools (a plus).
- Problem-solving skills and a customer-first approach to handling inquiries and complaints.
- Familiarity with SEO and content optimization for e-commerce is an advantage.