job description
Join BioEssence Group Of Companies as an E-Commerce Operations Officer and play a pivotal role in driving our digital commerce success. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will oversee the seamless execution of our e-commerce strategies, ensuring operational excellence and customer satisfaction.
This is a fantastic opportunity for a detail-oriented professional with a passion for e-commerce and logistics. You will work in a dynamic environment, collaborating with cross-functional teams to optimize processes, enhance customer experience, and contribute to the company's growth in the digital marketplace.
If you are a proactive problem-solver with a knack for streamlining operations and a deep understanding of e-commerce platforms, we would love to hear from you!
Responsibility
- Manage and oversee daily e-commerce operations, including order processing, inventory management, and customer service.
- Coordinate with logistics and warehouse teams to ensure timely and accurate fulfillment of orders.
- Monitor and analyze e-commerce performance metrics to identify trends and areas for improvement.
- Collaborate with marketing and sales teams to develop and implement strategies for increasing online sales.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Resolve customer inquiries and issues in a timely and professional manner.
- Maintain accurate records and reports related to e-commerce activities.
- Stay updated with the latest e-commerce trends and technologies to drive innovation.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Logistics, or a related field.
- Proven experience in e-commerce operations, logistics, or a similar role.
- Strong understanding of e-commerce platforms and tools (e.g., Shopify, WooCommerce, Magento).
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Office and data analysis tools.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of SEO and digital marketing is a plus.