job description
Are you a detail-oriented professional with a passion for e-commerce and customer service? Tudung Muezza, a leading name in the fashion industry, is looking for an E-Commerce Operations Assistant to join our dynamic team in Bali. This role is perfect for someone who thrives in a fast-paced environment, ensuring smooth operations, exceptional customer service, and meticulous order quality control.
As part of our growing e-commerce team, you will play a crucial role in maintaining our high standards of customer satisfaction and operational efficiency. You will handle customer inquiries, manage order processing, perform quality checks, and assist with inventory management. This is an excellent opportunity to develop your skills in a supportive and innovative work environment.
If you are organized, proactive, and eager to contribute to a successful e-commerce business, we would love to hear from you. Join us and be part of a team that values excellence, teamwork, and continuous growth.
Responsibility
- Provide exceptional customer service by responding to inquiries via email, chat, and phone in a timely and professional manner.
- Process and manage customer orders, ensuring accuracy and efficiency from placement to delivery.
- Conduct thorough quality control checks on all orders to ensure products meet company standards before shipment.
- Assist with inventory management, including stock checks, updates, and coordination with the warehouse team.
- Monitor and resolve any order discrepancies or issues, ensuring customer satisfaction and retention.
- Collaborate with the logistics team to ensure timely and accurate order fulfillment.
- Maintain detailed records of customer interactions, orders, and inventory updates.
- Support the e-commerce team with daily operational tasks and contribute to process improvements.
Qualifications
- High school diploma or equivalent; additional education or certification in business administration or e-commerce is a plus.
- Proven experience in customer service, order processing, or e-commerce operations.
- Strong attention to detail and ability to perform quality control checks accurately.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Proficiency in using e-commerce platforms, CRM systems, and Microsoft Office or Google Workspace.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills to handle multiple tasks efficiently.
- Basic understanding of inventory management and logistics processes.