job description
Join Store One Inc, a dynamic leader in the retail and e-commerce industry, as our E-Commerce & Online Store Manager in the vibrant and fast-growing digital hub of Bali, Indonesia! If you are passionate about driving online sales, optimizing digital storefronts, and leading a high-performing e-commerce team, this is your opportunity to make a significant impact in a thriving market.
As the Online Store Manager, you will be the driving force behind our digital retail operations, ensuring seamless customer experiences, maximizing conversions, and growing our online revenue. You will work closely with cross-functional teams, including marketing, logistics, and customer service, to deliver exceptional results in a competitive e-commerce landscape. Baliās digital economy is booming, and this role offers the perfect blend of professional growth, work-life balance, and the chance to live in one of the worldās most desirable locationsāCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
This is a full-time, on-site role with a competitive salary package, performance bonuses, and opportunities for career advancement. If you thrive in a fast-paced, innovative environment and have a proven track record in e-commerce management, we want to hear from you!
Responsibility
- Oversee Daily E-Commerce Operations: Manage and optimize the day-to-day performance of our online stores across multiple platforms, ensuring smooth transactions, inventory accuracy, and customer satisfaction.
- Drive Online Sales & Revenue Growth: Develop and execute data-driven strategies to increase conversions, average order value (AOV), and customer retention through targeted promotions, upselling, and cross-selling techniques.
- Optimize User Experience (UX): Collaborate with web developers and designers to enhance website functionality, navigation, and mobile responsiveness to improve customer engagement and reduce bounce rates.
- Manage Digital Marketing Campaigns: Work with the marketing team to plan, execute, and analyze digital campaigns (SEO, SEM, email marketing, social media, and paid ads) to drive traffic and sales.
- Monitor Performance Metrics: Track KPIs such as conversion rates, cart abandonment, customer acquisition cost (CAC), and lifetime value (LTV) to identify trends and opportunities for improvement.
- Inventory & Supply Chain Coordination: Ensure accurate stock levels, timely order fulfillment, and efficient logistics in collaboration with warehouse and supply chain teams.
- Customer Service & Retention: Implement strategies to enhance customer support, resolve escalations, and build long-term loyalty through personalized experiences and post-purchase engagement.
- Team Leadership & Training: Lead, mentor, and train a team of e-commerce specialists, ensuring high performance, motivation, and alignment with company goals.
Qualifications
- Proven Experience: Minimum of 3-5 years in e-commerce management, online retail, or digital store operations, with a track record of driving sales growth and improving operational efficiency.
- Technical Proficiency: Hands-on experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento), CRM tools, Google Analytics, and digital marketing tools (e.g., Facebook Ads, Google Ads).
- Data-Driven Mindset: Strong analytical skills with the ability to interpret data, generate insights, and make strategic decisions to optimize performance.
- Leadership & Communication: Excellent leadership skills with the ability to manage teams, collaborate with stakeholders, and communicate effectively in English (written and verbal).
- Problem-Solving Skills: Ability to troubleshoot issues, think critically, and implement innovative solutions to enhance the online shopping experience.
- Adaptability: Comfortable working in a fast-paced, ever-changing digital environment with a willingness to learn and adapt to new technologies and trends.
- Bali-Based or Willing to Relocate: Must be located in or willing to relocate to Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).
- Education: Bachelorās degree in Business, Marketing, E-Commerce, or a related field (or equivalent experience).