job description
Join Gigi Susu as our E-Commerce & Online Sales Specialist and become a key player in our digital growth journey! Based in the vibrant heart of Canggu, Bali, youâll drive online sales, engage with a global customer base, and help shape the future of our premium consumer products. If youâre passionate about e-commerce, digital marketing, and sales with a knack for building strong customer relationships, this is your opportunity to thrive in a dynamic, fast-paced environment.
Gigi Susu is a leading name in the retail and consumer products industry, dedicated to delivering high-quality, innovative solutions to our customers. Our team is a blend of creativity, expertise, and a shared passion for excellence. As our Online Sales Specialist, youâll work closely with our marketing, logistics, and customer service teams to ensure seamless online operations and exceptional customer experiences. Baliâs thriving digital nomad and expat community makes it the perfect location to grow your career while enjoying a work-life balance like no other.
In this role, youâll have the chance to develop your skills in e-commerce platforms, digital marketing, and customer relationship management. We offer a competitive salary, opportunities for professional growth, and a supportive work environment where your ideas are valued. If youâre ready to take your career to the next level in one of the worldâs most beautiful locations, weâd love to hear from you!
Responsibility
- Drive online sales through our e-commerce platforms, ensuring monthly and quarterly targets are met or exceeded.
- Manage and optimize product listings, including descriptions, images, and pricing to maximize visibility and conversions.
- Develop and execute digital marketing strategies, including social media campaigns, email marketing, and paid advertising to boost online traffic and sales.
- Build and maintain strong relationships with customers, addressing inquiries, resolving issues, and ensuring a seamless shopping experience.
- Collaborate with the logistics team to ensure timely order fulfillment, inventory management, and delivery tracking.
- Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
- Generate reports on sales performance, customer behavior, and campaign effectiveness, providing actionable insights to the management team.
- Assist in the development and implementation of loyalty programs, promotions, and discounts to enhance customer retention and satisfaction.
Qualifications
- Proven experience in online sales, e-commerce, or digital marketing, preferably in the retail or consumer products industry.
- Familiarity with e-commerce platforms such as Shopify, WooCommerce, or similar, and a strong understanding of SEO best practices.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
- Proficiency in digital marketing tools, including social media platforms, Google Analytics, and email marketing software.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.
- Fluency in English is required; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Experience with CRM systems and customer support tools is highly desirable.