job description
Join SM Supermalls as a Mall Manager in the vibrant heart of Bali and lead one of the most dynamic retail destinations in Southeast Asia. This is a rare opportunity to oversee the strategic operations of a premium shopping complex, ensuring profitability, sustainability, and an exceptional customer experience.
As the Mall Manager, you will drive operational excellence by optimizing tenant relations, enhancing property management, and leading a high-performing team. Your leadership will shape the mall’s growth, fostering a thriving ecosystem for retailers, visitors, and the community. With Bali’s booming tourism and retail sectors, this role offers unparalleled career growth in a fast-paced, culturally rich environment.
If you are a visionary leader with a passion for retail, property management, and team development, we invite you to apply and take the next step in your career with a globally recognized brand.
Responsibility
- Oversee daily mall operations, ensuring seamless functionality across all departments, including leasing, marketing, security, and maintenance.
- Develop and execute strategic business plans to drive foot traffic, tenant satisfaction, and revenue growth.
- Lead and mentor a diverse team of professionals, fostering a culture of excellence, accountability, and innovation.
- Manage tenant relations, including lease negotiations, conflict resolution, and retention strategies to maintain high occupancy rates.
- Ensure compliance with local regulations, safety standards, and company policies to uphold the mall’s reputation and operational integrity.
- Collaborate with marketing teams to design and implement promotional campaigns, events, and digital strategies to enhance brand visibility.
- Monitor financial performance, including budgeting, forecasting, and cost control, to maximize profitability.
- Liaise with stakeholders, including corporate leadership, local authorities, and community organizations, to build strong partnerships.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field. MBA or advanced degree is a plus.
- Minimum of 7 years of experience in mall management, retail operations, or property management, with at least 3 years in a leadership role.
- Proven track record of driving revenue growth, tenant satisfaction, and operational efficiency in a high-traffic retail environment.
- Strong financial acumen, with experience in budgeting, P&L management, and financial reporting.
- Exceptional leadership and interpersonal skills, with the ability to inspire and manage cross-functional teams.
- Excellent negotiation, communication, and problem-solving abilities.
- Familiarity with retail trends, consumer behavior, and digital transformation in the shopping mall industry.
- Willingness to relocate to Bali and adapt to a dynamic, multicultural work environment.