job description
Join Mawlana Global, a fast-growing Islamic lifestyle brand, as our E-Commerce & Admin Executive and play a pivotal role in driving our online storeâs success. Based in the vibrant digital hub of Bali, youâll manage day-to-day e-commerce operations, optimize customer experiences, and ensure seamless administrative support for our expanding business.
This is a unique opportunity to blend your passion for digital commerce with the values of a purpose-driven brand. Youâll work in a dynamic, remote-friendly environment while contributing to a mission that resonates with a global audience.
If youâre a detail-oriented professional with a knack for e-commerce platforms, strong organizational skills, and a desire to grow in the Islamic lifestyle market, weâd love to hear from you.
Responsibility
- Manage and update product listings, descriptions, and inventory across e-commerce platforms (e.g., Shopify, WooCommerce, or Lazada).
- Process and fulfill customer orders, ensuring timely delivery and resolution of any issues.
- Monitor sales performance, generate reports, and provide insights to optimize online store performance.
- Handle customer inquiries, complaints, and returns with professionalism and efficiency.
- Coordinate with marketing teams to execute digital campaigns, promotions, and social media strategies.
- Maintain accurate records of transactions, expenses, and administrative documents.
- Liaise with suppliers, logistics partners, and internal teams to ensure smooth operations.
- Identify opportunities to improve user experience, conversion rates, and operational efficiency.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, E-Commerce, or a related field.
- Minimum 2 years of experience in e-commerce management, digital marketing, or administrative roles.
- Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce, Shopee, or Lazada) and basic graphic design tools (Canva, Photoshop).
- Strong written and verbal communication skills in English; knowledge of Malay or Indonesian is a plus.
- Excellent organizational, multitasking, and problem-solving abilities.
- Familiarity with Islamic lifestyle products or the halal market is advantageous.
- Tech-savvy with experience in data analysis, Excel, or Google Sheets.
- Ability to work independently in a remote setting with a stable internet connection.