job description
Join DELI Malaysia E-Commerce Sdn Bhd as our E-Commerce Operations Executive and be at the forefront of driving digital growth in Bali’s thriving e-commerce landscape! This is an exciting opportunity for a dynamic professional to manage end-to-end e-commerce operations, optimize sales performance, and contribute to the success of a fast-growing brand. If you’re passionate about e-commerce, data-driven decision-making, and creating seamless online shopping experiences, we want you on our team!
As a key player in our operations, you’ll collaborate with cross-functional teams to enhance our online presence, streamline processes, and deliver exceptional customer experiences. Bali’s vibrant digital economy and our competitive compensation package make this role perfect for someone looking to advance their career in e-commerce while enjoying the island’s unique lifestyle.
We offer a supportive work environment, opportunities for professional development, and the chance to work with cutting-edge e-commerce tools. If you’re ready to take your career to the next level, apply now and become part of our mission to revolutionize online retail in Southeast Asia!
Responsibility
- Manage and optimize daily e-commerce operations, including order processing, inventory management, and logistics coordination.
- Monitor and analyze key performance metrics (KPIs) to drive sales growth, conversion rates, and customer retention.
- Collaborate with marketing teams to execute digital campaigns, promotions, and loyalty programs to boost online sales.
- Ensure seamless integration between e-commerce platforms, payment gateways, and third-party logistics providers.
- Troubleshoot operational issues, resolve customer inquiries, and maintain high levels of customer satisfaction.
- Develop and implement strategies to improve website usability, product listings, and checkout processes.
- Stay updated on industry trends, competitor activities, and emerging e-commerce technologies to drive innovation.
- Prepare regular reports on e-commerce performance, sales trends, and operational efficiency for management review.
Qualifications
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
- Minimum 2-3 years of experience in e-commerce operations, digital marketing, or supply chain management.
- Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and tools like Google Analytics, SEO, and CRM systems.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
- Experience with inventory management, order fulfillment, and logistics coordination.
- Familiarity with digital marketing strategies, including social media, email marketing, and paid advertising.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.