job description
Join Rachmat Cahayasakti, a dynamic and growing company in the e-commerce sector, as our E-Commerce Administrator based in Bali! This is an exciting opportunity to play a pivotal role in streamlining our online operations, ensuring seamless integration across departments, and driving efficiency in our digital sales channels. If you are a detail-oriented professional with a passion for e-commerce and operational excellence, we want you on our team.
As our E-Commerce Administrator, you will be responsible for developing and managing Standard Operating Procedures (SOPs) that enhance collaboration between departments, optimize workflows, and support our business growth. You will work closely with marketing, sales, logistics, and customer service teams to ensure our e-commerce platform operates smoothly and delivers an exceptional customer experience. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute to the success of a forward-thinking company.
Bali offers a vibrant and inspiring work environment, blending professional opportunities with a high quality of life. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll enjoy the island's unique culture, stunning landscapes, and a thriving expat community. This role is ideal for those looking to advance their career in e-commerce while enjoying the best of island living.
If you are a proactive problem-solver with a knack for process improvement and a desire to make an impact, we’d love to hear from you. Apply now and take the next step in your e-commerce career with Rachmat Cahayasakti!
Responsibility
- Develop, implement, and maintain Standard Operating Procedures (SOPs) for e-commerce operations to ensure consistency and efficiency across departments.
- Collaborate with marketing, sales, logistics, and customer service teams to integrate processes and improve cross-functional workflows.
- Monitor and analyze e-commerce performance metrics to identify areas for improvement and optimize operational efficiency.
- Manage and update product listings, pricing, and inventory data on our e-commerce platform to ensure accuracy and availability.
- Coordinate with IT and web development teams to troubleshoot technical issues and enhance the user experience on our e-commerce site.
- Assist in the planning and execution of promotional campaigns, sales events, and inventory management strategies.
- Provide training and support to team members on e-commerce tools, SOPs, and best practices to ensure compliance and productivity.
- Stay updated on industry trends, emerging technologies, and best practices in e-commerce to drive continuous improvement.
Qualifications
- Bachelor’s degree in Business Administration, E-Commerce, Marketing, or a related field.
- Minimum of 2 years of experience in e-commerce operations, administration, or a similar role.
- Strong understanding of e-commerce platforms, digital marketing, and online sales processes.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiar with e-commerce tools such as Shopify, WooCommerce, or similar.
- Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Fluency in English and Bahasa Indonesia is a plus.
- Experience in developing and managing SOPs is highly desirable.