job description
Join a dynamic hospitality team in the heart of Bali as a Duty Manager (Shift), where you’ll play a pivotal role in shaping unforgettable guest experiences. This is your opportunity to lead daily operations, mentor frontline teams, and drive service excellence in a fast-paced, customer-centric environment. Ideal for passionate hospitality professionals who thrive under pressure and are committed to delivering world-class service in one of the world’s most sought-after tourist destinations.
As the face of our operations during your shift, you’ll ensure seamless coordination between departments, resolve guest concerns with diplomacy, and maintain the highest standards of operational efficiency and guest satisfaction. Bali’s vibrant culture and luxury hospitality scene provide the perfect backdrop for a rewarding career where your leadership makes a tangible impact.
If you’re a results-driven leader with a flair for problem-solving and a dedication to team development, we invite you to apply and take the next step in your hospitality career.
Responsibility
- Oversee daily shift operations, ensuring smooth workflow and adherence to service standards and company policies.
- Lead, motivate, and mentor frontline staff, fostering a high-performance culture and team collaboration.
- Resolve guest complaints and escalations professionally, ensuring guest satisfaction and repeat business.
- Coordinate with housekeeping, F&B, and maintenance teams to maintain operational excellence across all departments.
- Monitor and optimize resource allocation, including staffing and inventory, to meet budgetary and efficiency goals.
- Conduct regular inspections of facilities to ensure compliance with safety, hygiene, and quality standards.
- Prepare and present shift reports, highlighting key metrics, incidents, and areas for improvement.
- Stay updated on industry trends and implement innovative service strategies to enhance the guest experience.
Qualifications
- Minimum 3 years of experience in a supervisory or managerial role within the hospitality industry (hotels, resorts, or luxury service sectors preferred).
- Proven track record in team leadership, staff training, and performance management.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a calm, composed demeanor under pressure.
- Proficiency in hospitality management software (e.g., Opera PMS, Micros) and Microsoft Office Suite.
- Flexibility to work rotating shifts, including evenings, weekends, and public holidays.
- Degree or diploma in Hospitality Management, Business Administration, or a related field is advantageous.
- Passion for customer service and a commitment to delivering exceptional guest experiences.